Here at The Bank of Bennington our customers are our top priority. Many of you have asked about new technologies for both personal and business banking. We’ve been listening!
In order to deliver the better technology, enhanced products, security, and added convenience you’ve asked for, we undertook a major upgrade of our entire computer system. Over the past year, our team has planned and worked diligently to ensure this upgrade is as seamless and easy as possible for our customers. We are very excited about this investment in new technology. It allows us the opportunity to enhance our products and services for years to come. We are confident that you will enjoy the enhanced benefits and find it even easier and more advantageous to bank with us. Thank you for banking with The Bank of Bennington.
We’re here to help
We want to make sure this is easy for you. Please call if you have questions not answered below: Phone Number: (802) 442-8121
How Do I access the new system?
The first time you log in, you will be prompted to verify your identity using one of two options:
- Select a call or text to a phone number on record. Please note it is necessary we have your current phone number on file. Contact us at (802) 442-8121 to verify your current phone number.
- Select a series of questions that pertain to information about your finances. For example, a question may be “What is the name of the bank that holds your mortgage?” You would then select from a list of bank names. If you need assistance with this process, please call us at (802) 442-8121.
If you have established nicknames for your deposit accounts they will need to be re-established in the new system.
When should I review my scheduled payments?
Please remember that when you sign into bill pay on 10/27 you will not see your history transferred from the old system immediately. This information will be in place by 10/30. Do not attempt to re-establish payments until 10/30 to avoid confusion and possible payment duplication.
What will happen with my past history?
Past payments (history) will be loaded to the new vendor, you may not see them on day one (10/27) but will see them by 10/30.
Will I still be able to use the same ATM pin number?
Yes. Your ATM pin number will remain the same.
What about my bank statement that usually comes at the end of the month?
You will receive a special “cut-off” statement dated October 23, 2014. This is simply an additional statement required by the system upgrade. After that, you will continue to receive your account statement on the usual dates.
Will my IRA account or certificates of deposit be affected?
Only to the extent that you will now receive statements annually unless the account is combined with a checking account. After October 27, transaction details will be available anytime through Online Banking and Telephone Banking.
I use Quickbooks for business and we use Quicken at home. Do I need to do anything?
Yes. Please follow instructions found here.
I pay a number of bills through my account online. How will this be affected?
Online Banking and Bill Pay will be unified in the new system. Separate logins are no longer required. Any previously scheduled Bill Pay payments will be made through October 29. Please login to new system to schedule new payments. E-Bills will need to be re-established in the new system. Online banking history will be available on Thursday, October 30.
I have bank transfers set up. How will they be affected?
Any reoccurring transfers established in online banking may need to be rescheduled on or after Monday, October 27. Previously made one-time transfers will need to be re-established in the new system. Before re-establishing any transfers in your Online Banking account, please contact our customer support area at (802) 442-8121.
Will I have to re-enter all my vendors in the bill pay system?
You will NOT have to re-enter all your vendors, the vendors along with all of the account information will be loaded into the new service.
Will auto pay continue as it has in the past.
No. Auto pays WILL be transferred over to the new bill pay service. But, if you have set up multiple reoccurring payment models to the same vendor, only one will be transferred over. The new system does not support this function.
How does the upgrade effect my established e-bills?
E-Bills will not be converted over. You will have to re-establish your e-bills once on the new system. (An e-bill is when you requests a vendor send their monthly bill to the bill payment system instead of you.)